- The protection of your privacy is very important to us.
- We treat your data responsibly and only for specified purposes.
- We are aware of the sensitivity of the data you have entrusted to us.
- We do not process any personal data without a legal basis.
- We will never pass on your data to third parties without your explicit consent.
- We use several well-established measures (such as encryption) to prevent any misuse of your data.
- We follow the principle of data minimization.
Eltron GmbH (hereinafter: ’EltronX’) owns and operates the platform www.eltronx.com which provides users with the services related to token trading.
EltronX is aware that the personal data you have entrusted to us is sensitive. We ensure that the personal data that customers and prospective customers provide when using our services is always treated confidentially.
Personal data is any information that personally identifies you (or can be directly linked to you) such as your name, telephone number, address, and other information required for the provision of our services. This does not include information which cannot be directly linked to your person.
We protect the personal data of customers and prospective customers through the use of high security standards as well as standard operating procedures, which have been created specifically to prevent any misuse of this information.
Customer Information about data processing in accordance with the EU General Data Protection Regulation (GDPR)
The protection of personal data is important to us at Eltron GmbH (hereinafter "EltronX"). Therefore, EltronX aims to comply with the data protection regulations in order to achieve sufficient protection and security of the customer data. With this document we wish to inform you about the processing of your personal data by EltronX and the rights regarding data protection, to which you are entitled.
1. Who is responsible for data processing and who can you contact?
Responsible for the data processing is:
- Company name: Eltron GmbH
- Address: Tuchlauben 7a, 1010, Vienna, Austria
- Email address: [email protected]
Our corporate data protection officer can be reached at:
2. Which data is processed by us and what are the sources for this data?
We process personal data that we receive from you in the context of the customer relationship. The customer relationship begins with the use our services and includes the permanent termination of such use. We also process data that we obtained permissibly from publicly available sources (e.g. commercial register).
Personal data from you that we process includes for example: first and last name, address, date and place of birth, nationality, occupational information, phone numbers, email address, bank account information, information on personal income, information on personal wealth, marital status, tax number, data from identification documents, login data, customer number, etc.
3. For what purposes and on what legal basis do we process the data?
- To fulfil contractual obligations (Art. 6 (1) lit b) GDPR):
We process personal data (Art 4 No. 2 GDPR) in order to provide our services under the platform contract and other relevant required activities. Precontractual information that you provide as part of the registration process is also included.
- To meet legal obligations (Art. 6 (1) lit c) GDPR):
We may process personal data for the purpose of fulfilling various legal obligations, e.g. due to taxation law etc.
- Within the framework of your consent (Art. 6 (1) lit a) GDPR):
In case you give us consent for the processing of your personal data for specific purposes, we process data in accordance with the purposes and to the extent defined in the declaration of consent. You have the possibility to revoke your consent at any time with effect for the future.
- To protect legitimate interests (Art. 6 (1) lit f) GDPR):
It is possible as result of a balancing of interests that in favor of EltronX or third parties EltronX or a third party process data beyond the actual fulfilment of the contract to protect legitimate interests of EltronX or third parties. Such processing is:
- Testing and optimization of requirements analysis and direct customer approach;
- Measures to manage the business, to improve services and to recover customers;
- Advertising or market and opinion research, unless you have not objected to this kind of usage of your personal data according to Art. 21 GDPR.
4. Who receives my personal data?
- Within EltronX those departments and employees process your personal data, which need the data to fulfill the contractual obligations, legal obligations or legitimate interests.
- In addition, data processors (e.g. external IT service providers) and distribution partners contracted by us process your personal data if they need the data to perform their respective services. All data processors and distribution partners have a contractual obligation to treat your data as confidential and to process the data only within the framework of the provision of their services to us.
- Based on the fulfillment of legal obligations EltronX may be obliged under certain circumstances to forward data to public bodies and institutions.
- Other persons may receive your data if you have given your consent for the transmission of data to such persons.
5. Does EltronX transmit my data to a third country or an international organization?
In principle, your personal data will not be transmitted to a third country or international organization. In any case such transmission only occurs as part of a data processing agreement, an express consent by you or based on a legal obligation and taking into account legal restrictions.
6. How long will my data be stored?
- EltronX stores your personal data no longer than absolutely necessary. In order to fulfill the contract, we store the data for the duration of the entire customer relationship.
- • Based on legal retention and documentation requirements EltronX can be legally obliged to store data beyond the customer relationship. This can derive for example from the Austrian Commercial Code (Unternehmensgesetzbuch, UGB) and the Austrian FederalTax Code (Bundesabgabenordnung, BAO). We have to take into account these legally binding statutes of limitation regarding storage.
7. Which privacy rights do I have?
- Right of information (Art. 15 GDPR):
Your right of information includes that you can request from EltronX a confirmation whether we process personal data of you. Is this the case, you have the right to get information about this data and further information about how we process the data.
- Right to rectification (Art. 16 GDPR):
If your information is not correct (anymore), you have the right to claim for rectification of incorrect personal data by us.
- Right to erasure (Art. 17 GDPR):
You have the right to call for an immediate erasure of your data by us if any of the following applies:
- The keeping of the personal data is no longer necessary for the purposes for which it was collected or otherwise processed.
- You have revoked your consent and there is no other legal basis for processing.
- Your personal data has been processed without good reason.
- Your personal data must be deleted to meet legal requirements.
- Right to restrict processing (Art. 18 GDPR):
The right to restrict processing includes that you can require limited data processing if any of the following applies:
- The accuracy of the personal data is contested by you, for a period enabling us to verify the accuracy of the personal data.
- The processing is unlawful and you oppose the erasure of the personal data and request the restriction of their use instead.
- EltronX no longer needs the personal data for the purposes of the processing, but they are required by you for the establishment, exercise or defense of legal claims;
- You have objected to the processing and the verification whether the legitimate grounds of the controller override those of the data subject is still pending.
- Right to object (Art. 21 GDPR):
If data processing takes place on the basis of a legitimate interest or of the public interest, you have the right to object to this data processing. Detailed information on your right of objection can be found at the end of this section.
- Right to data portability (Art. 20 GDPR):
You have the right to receive your personal data provided to us in a portable format and ask us to transmit such data to another controller without hindrance from EltronX.
- Right to complain:
In case you believe that we process your data against national or European data protection law, we kindly ask you to contact us, to find a solution together. In addition, there is a right to complain at the respective data protection supervisory authority.
- Revocation of consent for data processing:
A consent to the processing of personal data can be revoked at any time without any form requirements. This also applies with regard to the withdrawal of declarations of consent issued to us prior to the application of the GDRP, i.e. before 25 May 2018. We would like to point out that any revocation only applies for the future.
8. Am I required to provide personal data?
- In the context of the customer relationship, you must provide the personal data necessary for the initiation and fulfillment of the costumer relationship. Also you must provide us with personal data necessary for the fulfillment of legal obligations.
- Should you disagree with the provision of these required personal data, we are not in a position to conclude or execute a contract with you.
9. Does EltronX use automated decision making (including profiling)?
EltronX does not use automated decision making in the sense of Art. 22 GDPR as part of the business relationship. EltronX processes your data partially automated to evaluate certain personal aspects (profiling) and to be able to provide the best possible service to you. In order to inform you about products in a targeted manner, we use evaluation tools that enable us to communicate and advertise on demand.
Information about our website
Statistics and tracking services
Below you will find an explanation of the statistics and tracking services used on this website. All these services use so-called "cookies", text files which are stored on your computer and which allow an analysis of the use of the website by you.
Conversion tracking from AdWords is an analysis service from Google Inc. that links the data from the Google AdWords Network to the activity that is taking place on our website in order to generate conversion statistics. Cookies and usage data are collected. By using our website, you agree to the processing of the data collected about you in the manner and for the purpose described above. If you do not wish to participate in the tracking, please disable the saving of cookies in the appropriate setting of your browser.
AdWords Remarketing is a remarketing and behavioural targeting service from Google Inc. that links the activity that takes place on our website to the AdWords Network and the DoubleClick cookie to display interest-based recommendations. Cookies and usage data are collected. By using our website, you agree to the processing of the data collected about you in the manner and for the purpose described above. If you do not wish to receive interest-based recommendations, please disable the saving of cookies in the appropriate setting of your browser.
Intermediary Partners (publisher)
When accessing our website through certain intermediary partners with whom we cooperate, cookies are set by these intermediary partners. The cookies remain stored beyond your current visit to our website. However, no personal data are collected, but only anonymous identification numbers for the purpose of assigning the reference to the respective intermediating partner.
How to prevent cookies
If you do not wish collecting data from cookies, please disable the storage of cookies in the appropriate setting of your browser. You can also delete existing cookies there. However, we would point out that in this case you may not be able to use all the functions of this website to its full extent.
Our Security Technology
The pages on which we collect personal data are encrypted with 128 bit and are certified by institutions that are approved for international accredited encryption certification.